Need to merge VoIP calls and videoconferencing? Here is a way

The browser-based video-conferencing vendor MegaMeeting.com has announced that it is now able to fully merge VoIP callers into teleconference calls.

The company has long been able to allow people who call in using VoIP lines, to join teleconference calls for the purpose of contributing information.

However, such callers were not able to clearly hear questions or comments so that they could fully participate in discussions unless they were using a headset connected to their computer.

According to an announcement by MegaMeeting, its new Flash Media Gateway provides an integration solution that enables the merging of audio from users inside the meeting room who are using VoIP with users who are using the Teleconferencing Bridge.

The company announcement describes the solution as providing “clients with a seamless way to conduct company meetings, trainings and webinars.”

The company announcement adds that its new Flash Media Gateway also enables meeting recordings to audio from both VoIP attendees and Teleconferencing Bridge attendees.

MegaMeeting.com’s web & video conferencing solutions work on all major operating systemsincluding Windows, Mac, Linux, iPhones, iPads and Android-enabled tablets or mobile devices. Users do not need to download, install or configure software. The company offers advanced features including desktop/application sharing.

Customers use MegaMeeting.com for multi-location web-based meetings, virtual classrooms, employee training, product demonstrations, company orientation, customer support and more.

New to VoIP? Consider a migration strategy

Remember that Eisenhower line about how “plans are useless; planning is everything.”

Well, a lot of business owners remember that line. And when considering adopting a new technology for their communication systems, these owners will be mighty appreciative of a migration strategy that explains what is being done, how it will be done, what failsafes are in place how everything will work before they have to sign-off on it.

Business owners don’t have to look far to find stories of utter horror in which communication systems were not seamlessly switched, causing massive disruption to the business and severe irritation to customers.

The best VoIP migration strategies today recognize that companies need to have the ability to get the new capabilities while holding on to existing systems they’ve already spent a considerable amount of money on.

In some cases, complex leasing requirements and other issues prevent legacy equipment from simply being disconnected.

A migration plan also serves as an important opportunity for those who are in charge of implementation, to demonstrate that they have truly thought everything through.

Obviously, new systems will have to be able to easily integrate with existing systems, so it will important to choose a vendor with time-tested integration capabilities.

Companies such as Voicent, lend themselves well to thoughtful migration strategies, providing tools and solutions that can be methodically installed and implemented in phases, rather than one big splash.

 

Voicent adds Call Center Manager solution to its product line

Looking for automated help monitoring, tracking, reporting and managing a call center?

Voicent Communications, maker of popular VoIP-based software solutions, has introduced a call center management solution that provides help training agents and managing their performance, as well as sophisticated management control of resource usage, campaign productivity and regulatory compliance.

Voicent’s Call Center Manager is sold in conjunction with the company’s auto-dialer and predictive-dialer solutions.

While those solutions automate outbound calls and associated processes, such as call scheduling and Do Not Call list management, the Call Center Manager solution enables training and coaching of agents, setting and following rules for resource usage, creation and execution of Automated Call Distribution (ACD) plans, and even monitoring and management of regulatory compliance, such as the FCC’s rule on Dropped-call rates.

Voicent has integrated a full array of business communication software, providing businesses with automated messaging for phone, email, SMS and more.

The company also offers tools to develop sophisticated Interactive Voice Response (IVR) phone menus, as well as development tools to enable your communication solutions to be integrated with existing business software and systems.

 

TelcoDepot unveils new line of VoIP phones for small businesses

Bay Shore, New York-based TelcoDepot.com announced that it has a new line of long-range, cordless phones for small businesses.

Among the new offerings is what the company refers to as “the premiere line of industrial cordless phone systems,” the Engenius DURAFON-PRO.

Described as a long-range, cordless telephone system that can accommodate four lines to 32 lines by simply adding additional bases, the Engenius DURAFON-PRO can also be used as two-way radio that can cover a dozen building floors, a 250,000 sq. ft in a warehouse or a 3,000-acre ranch.

Other brands offered by TelcoDepot.com include Grandstream, Aastra, Xblue, TalkSwitch, Yealink and Allworx.

 

Vision gain releases 5-year mobile VoIP market report

New York City-based research firm, Visiongain, has released its 2012-2017 forecasts for the mobile VoIP market, citing an estimaed $2.5 billion in revenue for this year.

The mobile VoIP market will see revenues of $2.5 billion this year, according to a report.

That growth, according to the company, is being driven by “increasingly cash conscious and tech savvy consumers. Across the world, operators are beginning to embrace the technology as consumer demand for cost effective communication services rises.”

According to a press release on the report, the company’s research was compiled from a mixture of primary and secondary research sources, and includes input from “leading figures in the mobile VoIP market.”

The company’s Mobile VoIP Market 2012-2017, which is available online, uses 67 tables, charts, figures and graphs to explain developing trends within the mobile VoIP market.

The report provides forecasts for 2012 to2017, and includes forecasts and analysis for five regional mobile VoIP markets. It also provides profiles of several leading companies operating within the market.

 

VoX Communications moves to engage Africa’s VoIP market

White Plains, NY-based Pervasip Corp has announced that its subsidiary, VoX Communications, a cloud-based voice and video communications solutions, apps and services provider, is partnering with G3 South Africa to advance the company’s hardware and mobile app sales on the continent of Africa.

In a company announcement,  VoX Communications CIO Mark Richards said ”Since February, we have been researching, designing and developing product extensions that include tablets and handsets, which fit well into our VoIP and video ecosystem. G3 South Africa and VoX plan to sell these new units with the VoX VoIP app pre-installed.”

He added: “G3 South Africa was established with the purpose of providing VoX a foothold in Africa to drive sales volume through the large telecom and mobile carriers throughout the continent. We are also making arrangements to ship our VoIP server cluster to South Africa, so that our app can be available to over 6 million people via a mobile wallet business. Having the technology in Africa will allow us to keep both voice and video media in-country and provide the most efficient routing of packets possible.”

According to the company, mobile VoIP users are estimated to be 300 million by 2013 and Africa is an emerging market in this space.

VoIP-Pal to license new patented technologies

Voip-Pal has announced that it is preparing to license several of the proprietary digital voice technologies contained in the patent portfolio it recently acquired from Digifonica International (Gibraltar) Limited.

According to a press release issued by Voip-Pal, the VoIP industry has identified five specific patents which contain competitive and licensable technologies:

  • Rating-Billing-Routing engine (RBR): Producing routing messages for VoIP communications
  • Lawful Intercept: Intercepting VoIP communications and other data communications
  • Enhanced 911: “Emergency Assistance calling for VoIP communications
  • Mobile Gateway
  • Uninterrupted Transmission of Internet Protocol Transmissions during Endpoint Changes

Voip-Pal is currently beta testing these technologies with several major VoIP industry providers in order to establish a monetary value for each patent, according to the announcement.

Microsemi adds VoIP solutions

Microsemi Corporation, a  provider of semiconductor solutions, introduced two new subscriber line interface circuits (SLICs) for voice-over-broadband cable applications.

According to a prepared announcment released by the Aliso Viejo, Calif.-based company, the dual- and single-channel Le9540 and Le9541, respectively, offer industry-leading low-power consumption and include features that allow product developers to cost-effectively add voice capabilities to DOCSIS and Euro-DOCSIS 3.0 modems.

The new SLICs are available in production quantities now, according to the release.

“Our new SLICs make VoIP service more affordable to deploy and operate by lowering bill-of-material and power consumption costs through a combination of unique features,” Jacques Issa, vice president of Microsemi’s Voice and Power products group, says in the announcement.

Issa adds that “the communications market, including solutions for VoIP products, is a key focus for Microsemi. We will dedicate the resources required to further strengthen our portfolio and position in this segment.”

The Le9540 and Le9541 are built on a high voltage process technology which is field-proven, with over 400 million lines successfully deployed worldwide, according to the announcement.

Other features mentioned in the announcement include:

  • Industry’s smallest footprint and lowest power consumption SLICs;
  • Significantly lower bill of material cost;
  • Interface with leading DOCSIS and Euro-DOCSIS 3.0 cable gateway SoC;
  • Field-proven architecture that has been deployed globally; and
  • Compliant with European Commission’s Code of Conduct on Data Center Energy Efficiency

 

First wireless plug-and-play office phone system offered

Business phone equipment and VoIP provider TelcoDepot.com is offering what it calls the first plug-and-play small office phone system, the X-blue X-50 Wi-Fi telephone system.

According to a TelcoDepot announcement, the Xblue X-50 Wi-Fi telephone system is in high demand by businesses because it simplifies installation requirements and reduces setup, maintenance and human resources costs by eliminating the need for telephone wiring.

With the Xblue X-50 Wireless office solution from TelcoDepot.com, a user simply needs to connect each phone system to an X-50 Wi-Fi adapter to start using the system in true plug-and-play fashion, without the need for wiring, additional configuration or programming.

TelcoDepot.com is a provider of business phone system equipment and services covering VoIP phones, VoIP service, PBX phone system equipment, hosted PBX service, telephone system accessories and more, including VoIP phone system support.

The X-50 Wi-Fi adapter eliminates the need for any IP telephone wiring, as one can use as many X-50 Wi-Fi adapters as there are X-50 phones on the system, according to the announcement. The X-50 Wi-Fi adapter simply plugs into the Ethernet connection of an X-50 IP telephone, and since the X-50 server is also a wireless router, the X-50 Wi-Fi adapter immediately locates and synchronizes with the X-50 server.

In addition to wireless connection features which save  installation and maintenance costs, human resources and time, the X-50 also comes with popular key system features including direct line appearances for up to 14 lines.

GL enhances its PacketScan software

GL Announces Enhanced PacketScan(TM) Software

Gaithersburg, Maryland-based GL Communications Inc. announced today the release of enhanced PacketScan software for ethernet, IP and VoIP traffic analysis.

Karthik Ramalingam, Manager of Product Development for the company said, “PacketScan is a powerful software tool that features real-time capture of Ethernet, IP, VoIP, and IP based Video traffic with extensive analysis using graphs, and statistics.”

Speaking in a prepared statement, Ramalingam said some of the important applications of PacketScan include:

  • Monitoring live IPv4 and IPv6 networks
  • Segregating, capturing and collecting statistics on VoIP calls (H.323, SIP, MGCP, Megaco, T.38, and others)
  • Monitoring QOS (quality of service) on voice and video calls
  • Permitting analysis of and conformance to protocol standards for the system under test or observation
  • Providing graphical presentation of analysis, including ladder diagrams of protocols

According to the company’s statement, PacketScan can monitor, report, analyze, and capture calls for a theoretically infinite time, limited only by the finite space of your hard disk or network hard drive.

“Users can listen/record audio and video data of a session in real-time; perform power, frequency, spectral, tone and digit analysis, and video analysis with ease and precision; get an exact picture of QoS,” Ramalingam said.

Ramalingam added: “PacketScan can work with PacketScanWEB, a central monitoring system for a comprehensive view of network performance. It features rich graphics, ladder diagrams, CDRs (Call Data Records), and compatibility with almost every voice CODEC.”

Founded in 1986, GL Communications Inc. is a supplier of test, monitoring, and analysis equipment for TDM, Wireless, IP and VoIP networks.